our hard work recognised

quality award winners

We were the 1st Best Western in Scotland to achieve PLUS status and the 2nd in the UK. Best Western International awarded us their International Quality Award in 2009, 2010, 2011,2012,2013,2014,2015,2016 and again in 2017. This award was introduced in 2009 and we were the first in the UK to receive it.

The following is from the press release from the Best Western HQ in Arizona, US.

The Best Western Lochardil House Hotel Inverness has been privately owned by Eileen Fraser since 1985 and is personally run by Eileen and her partner Graeme MacBean. They employee 35 staff.

The Hotel has been a member since 1997 of Best Western which is a worldwide consortium of Independently owned Hotels with over 4000 properties in 80 countries.

There are 290 Best Western Hotels in the United Kingdom.

The International Quality Award is given only to those Hotels which perform at the highest level in quality and standards set and measured during stringent annual quality assurance assessments over 2 days.

Only 69 Hotels out of 4000 worldwide received the Award in 2009 and Lochardil House Hotel was only one of 3 in the United Kingdom out of 290 and indeed the only Best Western Hotel in Scotland to receive the Award. It has now been given a further Award for 2010 and they should be very proud of this.

Eileen Fraser is shown with the Award signed by David Kong the President and Chief Executive Officer of Best Western International based in Phoenix Arizona.

Eileen is ‘delighted and honoured to receive this recognition of the very high standards set and maintained by all the loyal staff who have contributed to our success‘

The group photograph is of – Eileen Fraser and Graeme MacBean together with Robert MacBean ( Manager), Iain Maxwell (Head Chef), June Laidlaw (Assistant Manager) Iona Cumming (Head Housekeeper) and Richard Green (Former Manager)

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