we want your opinion


At BEST WESTERN PLUS Lochardil House Hotel we are continually trying to improve our service and a big part of that is feedback from our customers.

We would be grateful for any comments that you may have.

Thank you.


  1. lorraine neilson says:

    sorry monday the 16th not 26th

  2. lorraine neilson says:

    i stayed here from friday 13 june to monday 26th jun for my sister’s wedding i travelled from bristol hotel was fantastic staff were friendly and alway chatted to you the night porter sorry can’t remember his name was so good as i wanted a can of coke at about 2am and he was so cheerful and help full hazel well she was good to find me a mug so i can have large coffee and cup no good to me once again thank you for every thing i would use this hotel again was a fantastic place

  3. Lorraine Watson says:

    I attended the Bank of Scotland Pensioner AGM and lunch with you today. The lunch was superb and the staff friendly and efficient.
    Thanks for adding to the enjoyment of meeting old colleagues on a driech Scottish afternoon.

  4. James &Toni Kirkpatrick says:

    ps also forgot to say the breakfast was the best we have ever had xx

  5. James &Toni Kirkpatrick says:

    Dear Graham&Eileen, Just to say thankyou very much for a fantastic day we all had at our daughter Eilidh and Andrew”s wedding on 29th of March 2013 every thing was fantastic the food second to none,staff very attentive they are a credit to you and the venue was spectacular.a great time was had by all Thanks Again from James &Toni x

  6. Jennie Godfrey says:

    One word for our stay “fantastic”
    My husband , myself and our best friends have just returned today from a 2 night stay at the hotel from the point of booking this hotel we got the impression that we were going to have a good stay we were not disappointed , we got first class service from the moment we stepped through the door till the moment we left ,we also felt that the level of service we got was normal and not in anyway an act put on for paying customers. The rooms were spacious ,very clean and a joy to stay in . now what can we say about the meals ‘first class’ the breakfast was excellent ,we also had our dinner in the hotel on the first night and it was fantastic . We would highly recommend this hotel to anyone wishing to stay in the Inverness area and hope to get back up to stay there ourselfs in the future .

  7. Norman W. Campbell says:

    My wife and I were in Inverness the weekend of May 13-15, 2011, as part of a 12-day self-guided driving tour of Scotland. We stayed in many lovely places, but the Lochardil House was certainly among the loveliest! When we arrived, we were pleasantly surprised to receive a free upgrade to one of the garden rooms in the new wing. It was spacious, comfortable, contemporary, and close to downtown Inverness and surrounding tourist attractions. We have stayed in many hotels in the U.S. and the UK, and yours is one of the best. The meals were wonderful, as were the pints of John Smith’s Extra Smooth in the pub! We definitely plan to return during our next visit to Scotland. Thanks so much for your hospitality!

  8. Catherine M Laidlaw says:

    I am not sure where to start with the praise for this Hotel. My son and his new wife had there wedding there at the weekend and it can only be described as a fantastic day. The Catering was of the highest degree as was the service. Several of the family stayed in the hotel and had high praise for the cleanliness of the rooms as well as the furnishings and facilities.
    For myself, who can usually find something to find fault with (my kids opinion), was very impressed with the friendliness and efficiency of the staff and the willingness to be of help and to accommodate patrons.
    I thank Graeme, Eileen and Richard so very much for everything.

  9. Patrick Winters says:

    Myself and my wife and our two friend stayed at your hotel on Saturday the 11/06/11. We really enjoyed our stay. The room was lovely and the breakfast was fantastic. The level of service your staff showed us was second to none, The staff were very friendly and helpfull which made our stay even better. We would recommend this hotel to anyone looking to stay in inverness.
    Look forward to staying in your hotel again

    Thanks again
    Patrick Winters

  10. Laura Dawson says:

    We have stayed with you 4 times over the last two years and every single time it has been excellent. Welcoming, good food and excellent service. The last time was a sad occassion for me as you hosted my mother’s funeral wake but the staff were sensitive, understanding and VERY accommodating. I would recommend this hotel and restaurant to anyone and wish the staff and owners all the best. The food was excellent both at breakfast and in the evening (although more haggis at breakfast would make it even better – only kidding).
    Thank you.

  11. Suzanne Tunnicliffe says:

    Had a fantastic stay 19-23rd August 2009. We stopped in The Fraser and Macbean Suite in the Garden wing FANTASTIC!!! Very clean and well equipped.The staff were all friendly and helpful. We ate there both at lunch and in the evening. Service first class, Food was superb, the wine excellent!!! The hotel itself is immaculate. And on the doorstep of everything we wanted to see and do. We will definalty be stopping here again in the near future. The only faults, and they are only minor , was no lift up to the room, okay when I wasnt carrying my suitcase, and it did get quite warm in the conservatory during that day when we were having lunch, but it wouldnt stop us visiting again

  12. Al & Sue says:

    A great looking website with some lovely shots of the hotel although the history section is a bit brief! When we stayed as guests of Eileen and Graeme in 2004 we had a very pleasant time at the hotel and our brief visit in 2008 was equally enjoyable.

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